1. Introduction
This Privacy Policy explains how Alliwan ("Alliwan", "the Application", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you use the Application.
We are committed to protecting your privacy and handling your personal information in a secure, transparent, and responsible manner, in accordance with applicable laws and regulations.
By creating an Account or using the Application, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described in this Policy.
2. Data Controller and Contact Details
The entity responsible for the processing of personal data collected through the Application is:
- Legal Name: Sakher Tubieshat for E-Commerce Company
- Commercial Registration Number: [To be provided]
- National Address: Jordan
- Privacy Inquiries: care@alliwann.com
Any reference in this Policy to "the Application", "we", or "us" refers to the above entity in its capacity as the data controller.
3. Information We Collect
To provide and improve the Application and its services, we collect information that you voluntarily provide and information generated through your use of the Application.
The information we collect may include:
- Account Information: such as your full name, email address, phone number, country, profile picture, and other information provided during registration or profile updates.
- Property Information: including property details, descriptions, images, videos, property location, ownership documents, license numbers (where applicable), and other information submitted as part of a Property Listing.
- Usage Information: including your interactions with the Application, favorite listings, saved searches, search preferences, messages exchanged through the Application, and other activities related to your use of the Application.
- Location Information: when you grant permission, we collect your location to provide location-based features and improve your experience.
- Technical Information: such as your IP address, device type, operating system, and log data, collected to maintain security and the proper functioning of the Application.
- Ratings, Reports, and Warnings: including ratings you submit for other Users, reports you submit regarding a Listing or User, and any warnings issued to your Account.
4. Legal Basis for Processing
We process your personal information on the basis of one or more of the following legal grounds, depending on the nature of the processing:
- Your explicit consent, such as when you register or activate a specific service.
- The performance of a contract to which you are a party, such as providing the services you use through the Application.
- Compliance with a legal obligation applicable in the country where the Application operates.
- Our legitimate interest, provided this does not override your rights and legitimate interests, such as fraud prevention and service improvement.
You may withdraw your consent at any time as described in Article 13 (How to Exercise Your Rights).
5. How We Use Your Information
We use your information to:
- Create and manage your Account.
- Verify your identity, property information, and supporting documents where applicable.
- Publish and manage Property Listings.
- Provide, operate, maintain, and improve the Application.
- Personalize your experience, including recommendations, saved searches, and notifications.
- Respond to your inquiries and provide customer support.
- Detect, investigate, and prevent fraud, abuse, security incidents, or violations of our Terms and Conditions.
- Comply with applicable legal and regulatory obligations.
6. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share your information only in the following circumstances:
- With other Users, only the information that you choose to publish through your Property Listings or Profile, where applicable.
- With trusted third-party service providers that support the operation of the Application, such as authentication, mapping, cloud hosting, or analytics providers.
- When required by applicable law, court order, or a lawful request from a competent authority.
- To protect the rights, property, safety, or security of the Company, the Application, our Users, or others.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
While we are committed to safeguarding your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to provide the Application and its services, comply with legal obligations, resolve disputes, and enforce our policies, including:
- Account Information: for as long as your Account remains active, and for a limited period thereafter following closure.
- Identity Verification Data: for the period required under applicable anti-fraud and regulatory requirements.
- Communication and Complaint Records: for a reasonable period to support dispute resolution and legal compliance.
When your personal information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws and the Company's data retention practices.
9. Cross-Border Data Transfer
Providing certain features of the Application may require your information to be processed or stored outside the country in which you reside, including through global cloud service providers (such as AWS and Firebase).
Where such transfers occur, we take reasonable measures to ensure that your information continues to receive an appropriate level of protection consistent with applicable data protection laws.
10. Data Breach Notification
In the event of a security breach that is likely to result in a risk to your rights or personal information, we will:
- Notify you without undue delay where the breach is likely to result in significant harm to you.
- Notify the competent regulatory authority where required under applicable law.
- Take reasonable steps to contain the incident and prevent its recurrence.
11. Children's Data
The Application is intended for use by adults (18 years of age or older) only, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor without appropriate consent, we will delete such information promptly.
12. Your Rights
Depending on the applicable laws and regulations, you may have the right to:
- Access your personal information.
- Request the correction or update of inaccurate or incomplete information.
- Request the deletion of your Account or personal information, subject to applicable legal or regulatory requirements.
- Withdraw your consent where the processing of your personal information is based on your consent.
- Object to the processing of your personal information in certain circumstances.
- Request the restriction of processing of your personal information in certain circumstances.
- Contact the Company regarding any privacy-related questions, concerns, or requests.
13. How to Exercise Your Rights
To exercise any of the rights described above, you may contact us through the Support section within the Application, or by email. We may request additional information to verify your identity before processing your request, in order to protect your data. We aim to respond to your request within a reasonable period and in accordance with applicable laws.
14. Filing a Complaint
If you believe that our processing of your personal information does not comply with applicable law, you may contact us first through the Support section within the Application so that we may attempt to resolve the matter directly. You also have the right to file a complaint with the competent regulatory authority in your country.
15. Third-Party Services
The Application may integrate with third-party services, such as authentication providers, mapping services, analytics platforms, or cloud hosting providers.
These third-party services operate under their own privacy policies and terms. The Company is not responsible for the privacy practices of third-party services beyond its control.
16. Website, Contact Form, and Cookies
This Privacy Policy also applies to our website (alliwann.com). When you use the website, we may collect the following information:
- Contact Form: your name, email address, and message when you contact us through the Contact Us form. We use this information only to respond to your inquiry.
- Technical Information: such as your IP address, browser type, and device information, collected to keep the website secure and working properly.
- reCAPTCHA: the website uses Google reCAPTCHA to protect the contact form from spam and abuse. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
- Cookies: the website may use cookies and similar technologies that are necessary for it to work, to remember your preferences (such as language), and to help us understand how the website is used. You can control or delete cookies through your browser settings; disabling some cookies may affect how the website works.
17. Changes to this Privacy Policy
The Company may update this Privacy Policy from time to time to reflect changes in the Application, applicable laws, or business operations.
Any updated version of this Privacy Policy will become effective upon publication within the Application or through other official communication channels. Continued use of the Application after such updates constitutes your acceptance of the revised Privacy Policy.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws and regulations of the Hashemite Kingdom of Jordan.
Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the competent courts in the applicable country.
19. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us through:
Email: care@alliwann.com